Unexpected repairs can happen to any vehicle. A DOWC Vehicle Service Contract can help protect you from unexpected repair costs and provide additional confidence on the road.
Official Vehicle Service Contract partner of NW Trucks & Auto
DOWC (Dealer Owned Warranty Company) is a national vehicle protection administrator that works with franchise and independent dealerships — including NW Trucks & Auto — to offer drivers reliable, transparent protection for the life of their vehicle.
A Vehicle Service Contract (also called Extended Vehicle Protection) is an optional plan you purchase separately from your vehicle. It's not a factory or manufacturer warranty — it's an added layer of protection that helps pay for covered repairs to eligible components after a breakdown, so a major repair bill doesn't have to derail your budget.
We chose DOWC because they administer contracts nationwide with a responsive claims process, a large network of licensed repair facilities, and multiple coverage tiers — giving our customers real options instead of a one-size-fits-all plan.
DOWC's Vehicle Service Contracts are built to accommodate a wide range of vehicles — from everyday used trucks, SUVs, and cars to higher-mileage and luxury models. Exact eligibility depends on the vehicle's age, mileage, and condition at the time of contract purchase.
Once your factory coverage runs out (or if your vehicle never had one), a service contract is designed to pick up where that protection left off — helping you plan for the unexpected instead of being surprised by it.
DOWC's Vehicle Service Contract is available in four levels of coverage, each building on the one before it. Every level includes emergency roadside assistance and rental reimbursement.
Core mechanical protection
Level 1, plus everyday systems
Enhanced & technology coverage
Our most comprehensive VSC tier
Beyond repair coverage itself, a DOWC Vehicle Service Contract is built around keeping you moving.
24/7, 365-day help with towing, lockouts, jump-starts, and flat tires when you're stranded.
Reimbursement toward a rental vehicle while yours is in the shop for a covered repair.
Access to a nationwide network of licensed repair facilities, wherever the road takes you.
When eligible, coverage may transfer to a new owner if you sell your vehicle — a potential resale advantage.
Multiple deductible options let you balance your monthly cost against your out-of-pocket risk.
We're a local dealership, and we stand behind what we sell. When it came to choosing a vehicle protection partner, we wanted a company that treats our customers the way we do — straight answers, real options, and support that's there when you actually need it.
We won't oversell you on coverage you don't need, and we won't pretend a service contract is a guarantee against every possible expense. What we will do is explain your options clearly, answer your questions honestly, and help you decide whether added protection makes sense for your vehicle and how you drive it.
DOWC contract holders consistently describe a few recurring themes in their coverage experience.
Customers frequently mention that when a covered breakdown happens, having a clear claims process — call first, get authorized, then get the repair done — takes a lot of the stress out of an already frustrating situation.
Responsive Claims ProcessOwners of higher-mileage and older vehicles often note the reassurance of knowing a major component failure won't automatically mean an unaffordable repair bill out of pocket.
Peace of MindDrivers who've needed a tow or roadside help point to the convenience of one phone call handling everything — from authorization to locating a nearby licensed repair facility.
Support When StrandedThese reflect general, recurring themes described by service contract holders and are presented as original summaries rather than direct quotations, since DOWC does not currently publish reusable customer testimonials for dealer websites.
A Vehicle Service Contract (sometimes called Extended Vehicle Protection) is an optional plan you purchase to help cover the cost of certain repairs after a covered breakdown. It's designed to protect you from the expense and inconvenience of unexpected repair bills.
No. A Vehicle Service Contract is a separate product from any factory or manufacturer warranty. It's a contract you purchase — from NW Trucks & Auto, administered by DOWC — that provides its own defined coverage, terms, and exclusions.
DOWC's Vehicle Service Contracts are available for a wide range of vehicles, including everyday used vehicles as well as higher-mileage and luxury models. Eligibility depends on the specific vehicle's age, mileage, and condition, which we can confirm with you at the time of purchase.
In many cases, the cost of a Vehicle Service Contract can be included with your vehicle financing so it's rolled into one monthly payment. Ask our team about what options are available for your purchase.
Your contract may reference a preferred or "tie-back" repair facility based on distance from the selling dealer. Outside of that area, or if you need help finding a shop, DOWC can help you locate a licensed repair facility through its nationwide network.
Depending on the specific contract and your state's regulations, coverage may be transferable to the new owner, which can be a selling point when it's time to sell. A transfer fee may apply, and transfer requests must be submitted within the timeframe outlined in your contract.
Protect your vehicle from unexpected repair costs with a DOWC Vehicle Service Contract. Ask our team which coverage options may be available for your vehicle.